Subscription, Cancellation & Refund Policy

1. The PsychApply Premium membership

PsychApply Premium is supplied by PsychApply Academy & Global. Our business/service address is 124 City Road, London, EC1V 2NX.

• PsychApply Premium is a single membership that covers both Academy (A-Level exam revision) and Global Premium content.
• Price: £4.99 per month.
• It continues automatically each month until you cancel.

2. Your 3 days of complimentary Premium (no card required)

• When you create your account, you automatically receive 3 days of complimentary Premium access.
• No card is required and you are not asked for any payment method for this complimentary access.
• The complimentary period lasts exactly 3 days from when it starts.
• When the 3 days end, your complimentary Premium access ends unless you choose to subscribe. After it ends, you may see a reminder to subscribe, but you do not keep Premium features.

3. Subscribing during your complimentary period — you are not charged until it ends

If you decide to join Premium before your 3 days are over, you can set up your £4.99/month membership there and then. Crucially:

• we use the end of your existing 3-day complimentary period as the start of your paid billing;
• so you are not charged a second free trial, and you are not charged until your complimentary period ends;
• your Premium continues without any gap — you simply move from complimentary access to your paid membership at the point your complimentary period ended.

Your confirmation and the date of your first payment will reflect this: your first £4.99 charge happens on the day your complimentary period ends, and then monthly afterwards.

Before you are taken to our payment provider (Stripe) to set up the subscription, we show you the pre-contract information for the subscription and ask for your express consent to the digital content being supplied immediately and your acknowledgement that, once supply has begun, you will lose your 14-day right to cancel (see section 8). Nothing you do during your 3 complimentary days results in a charge, and subscribing does not start a new free trial.

4. Subscribing after the complimentary period

If you decide to join Premium after your 3 days have already ended, billing begins immediately on subscription, and then renews monthly.

5. Payment

Payments are processed by Stripe. Your card details are handled by Stripe and are not stored by us. You may see a short temporary card verification hold at checkout (for example a small authorisation), which is released by your bank and is not an actual charge.

6. Recurring billing

Once paid billing has begun, your membership renews automatically every month until you cancel. Each charge covers the coming month and is taken in advance.

7. How to cancel

• You can cancel at any time by emailing psychapply6@gmail.com with the email you used to subscribe, or by following any cancellation/manage-subscription link we provide.
• Cancelling stops all future charges. You keep Premium access until the end of the month you have already paid for, after which your access returns to the free tier.
• If you cancel before your first paid charge has been taken (for example during your complimentary period), no payment is taken.

8. Refunds

PsychApply Premium is digital content supplied online. Before you confirm a paid subscription, we show you the pre-contract information and ask you to give your express consent to the digital content being supplied immediately and to acknowledge that, once supply of the paid subscription has begun, you will lose your 14-day right to cancel under regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once supply has begun after you have given that consent and acknowledgement, the 14-day right to cancel is lost. This does not affect your other statutory rights — for example your rights where digital content is not as described, not of satisfactory quality, or not fit for purpose, or where we have misled you.

• We do not automatically refund part of a month you have already paid for, but cancelling stops future billing.
• If something has gone wrong (for example a billing error, double charge, or you have been charged when you believed you had cancelled), contact us at psychapply6@gmail.com and we will review and put it right, including a refund where appropriate.
• We may, at our discretion, offer a goodwill refund where exceptional circumstances apply — please contact us and we will consider it fairly.

9. Price changes

If we change the membership price, we will tell you in advance (at least 30 days before the change). You can cancel before the new price takes effect; if you do not cancel, the new price applies from the date we tell you.

10. Not being charged when you should not be

Our complimentary-first design is intended so that you are never charged during your 3 complimentary days. If you believe you have been charged earlier than expected, contact us and we will investigate and refund any charge that should not have been taken.

11. Contact

For any billing, cancellation or refund question, contact psychapply6@gmail.com. See also our Contact page.